The present conditions of use of the website regulate the terms of access and use of, property of Hitacs S.L. and email, hereinafter, "the Company", which the user of the portal must accept to use all the services and information provided from the portal.

The user as well as the Company, owner of the portal, may be jointly named as the parties. The mere access or use of the portal, all or part of its contents and services means full acceptance of these conditions of use. The availability and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.

Content of the portal

Information and services

Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and / or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility to the web. However, sometimes, for reasons of maintenance, updating, change of location, etc., may mean the interruption of access to the portal.

Responsibility of the Portal on the contents

The application does not intervene in the creation of those contents and / or services provided or provided by third parties in and / or through the application, in the same way that it does not control its legality either. In any case, it does not offer any kind of guarantee on them. The user acknowledges that the application is not and will not be responsible for the contents and / or services provided or provided by third parties in and / or through the application. The user accepts that the application will not assume any responsibility for any damage or harm caused as a result of the use of this information or services of third parties.

Except for cases that the Law expressly imposes otherwise, and exclusively with the extent and extent to which it imposes, the application does not guarantee or assume any responsibility with respect to possible damages caused by the use and use of information, data and application services.

In any case, the application excludes any liability for damages that may be due to the information and / or services provided or provided by third parties other than the Company. All responsibility will be of the third party, whether provider, collaborator or another.

Obligations of the User

The user must respect at all times the terms and conditions established in this legal notice. In an express way, the user states that he / she will use the portal diligently and assuming any responsibility that may arise from the breach of the rules.

The user undertakes, in those cases where data or information is requested, not to falsify his identity by pretending to be any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and private purposes. The user may not use the portal for activities contrary to the Law, morals and public order as well as for prohibited purposes or that violate or harm the rights of third parties. Likewise, the dissemination, storage and / or management of data or contents that infringe the rights of third parties or any regulatory regulations of intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or equipment. IT or telecommunications.

The user undertakes to indemnify and hold harmless the portal for any damage, prejudice, penalty, fine, penalty or compensation that the portal has to face.

RGPD compliance

The portal adopts for the treatment of the data all the technical and organizational security measures that are of obligation, in accordance with what is established by the legislation in force.

In compliance with the provisions of the General Data Protection Regulations (RGPD), regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, as a client of Hitacs S.L. You may at any time exercise the rights of access, rectification, cancellation and opposition, by communicating in writing to Hitacs SL, Ref. RGPD, Partida Santa Ana, pol. 163 – 238.  03295 – Elche – Alicante – Spain or through our email address: info @

Conditions of purchase

Return policy

Customers have a withdrawal period of 14 days from the date of receipt within which the purchase may be revoked and the company will refund the amount paid. Upon receipt of the return, the company agrees to your refund.

In order to effectively carry out the right of withdrawal, it will be necessary to:

a) Return the goods, except in the case where the entrepreneur himself has offered to collect them, as established in art. 108.1.1º LGDCU. In this way the consumer and user must return or deliver them to the employer, or a person authorized by the employer to receive them, without undue delay and, in any case, no later than within 14 calendar days from the date on that communicates its decision of withdrawal of the contract to the employer, in application of art. 106 TRLGDCU.

b) Support the direct costs of returning the goods, unless the employer has agreed to assume them or has not informed him that he has to assume these costs, as indicated in art. 108.1.3º LGDCU. For this reason it is vital for the employer to include this information in its terms and conditions in relation to the withdrawal.

c) Respond to the decrease in value of the good when it derives from a manipulation that exceeds that necessary to establish the nature, characteristics or operation of the good. However, the consumer or user will not be liable for this decrease if the entrepreneur has breached his duty of information in relation to the right of withdrawal.

d) Pay the proportional part of the service received in case of exercising the right of withdrawal during the period of 14 days and have already begun the provision of the service within the cases provided for in art. 98.8 and 99.3 of the TRLGDCU, referring to water, gas and electricity supply contracts. (art 108.3 TRLGDCU).


In case of defective product, the company will proceed as appropriate to the repair, replacement, price reduction or resolution of the purchase, steps that will be free for the consumer. The company is responsible for the lack of conformity that is manifested within a period of 14 days from delivery.

Payment conditions

The customer declares that he has full capacity to make the purchase, being of legal age and in possession of a valid credit or debit card issued by a bank that is acceptable to the company. The Client guarantees and is responsible for the validity of all the data provided on his card.

Anti-fraud check

The purchase of the customer can be postponed for the anti-fraud check. It can also be suspended for more time for a more rigorous investigation, to avoid fraudulent transactions.

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